08 Sep Support experience update in Microsoft Endpoint Manager
We are introducing an improved support experience in the Microsoft Endpoint Manager admin center which integrates the simplicity of in-console search and virtual assistant functionality to address more complex issues. This provides a seamless experience to guide you to Microsoft Intune issue-specific troubleshooting insights and web-based solutions, helping you get resolution faster.
How this will affect your organization:
The updated experience is similar to what you may see in the Microsoft 365 admin center but we have tailored it to the Intune service to provide accurate self-help content and help you create support requests.
Depending on the keyword you enter, you will be able to drill down into more complex scenarios based on things like what platform you are using, and whether you need help troubleshooting an issue or want more information on setting up a device. We have a few diagnostics available in this workflow too, so you can run tests to detect issues in your enrolled users and devices.
What you need to do to prepare:
There is no action needed. We have already implemented this support experience for a few support scenarios accessed via the Intune and Co-management options in the Help and support blade. We will continue adding scenarios over the next few months. You can start using the new workflow as it shows up for you and continue to use the Help and support blade as you do today to create support tickets.
Click Additional Information for a link to our blog post to see screenshots of what the new experience will look like.