Now in public preview: Microsoft is introducing Operator Connect, in addition to Calling Plans and Direct Routing, as a third option for integrating calling capabilities in Teams. This public preview enables Teams administrators to select the operator of their choice and enable them for number provisioning in their tenant.
We will begin rolling this out in mid-May and expect to complete rollout late May. We will communicate again before this feature becomes generally available.
How this will affect your organization
This operator services integration in Teams can be enabled with almost no configuration required. From the Voice section in Teams Admin Center, a new Operators section will be available to enable Teams administrators to select the operator of their choice from one to multiple countries.
This enables an operator to upload telephone numbers to your tenant. Once you’ve acquired them with the operator of your choice, these numbers will be represented on the Phonenumbers page. Teams administrators can assign them to users, who will then be able to make and receive calls.